Effective Date: 04/04/2025

1. Introduction PrettyLook is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our healthcare services.

By using our services, you consent to the practices described in this policy. If you do not agree with our policy, please do not use our services.

2. Information We Collect We collect the following types of personal information:

Personal Identification Information: Name, date of birth, contact details (address, phone number, email address), and emergency contact details.

Medical Information: Health history, conditions, medications, treatment plans, and other health-related information necessary for the provision of our services.

Financial Information: Payment details (such as credit card or bank account information) for transactions related to our services.

Other Information: Details about your visit or treatment session, including any feedback or comments you provide.

3. How We Collect Your Information We collect your personal information through the following methods:

Online: When you visit our website, book appointments, or submit forms.

In-Person: When you visit our clinic or office for consultations or treatment.

Over the Phone: When you contact us to inquire about services or make appointments.

Third-Party Services: We may collect information from third-party providers if applicable (e.g., from insurance companies, healthcare partners).

4. How We Use Your Information We use the personal data we collect for the following purposes:

Providing Healthcare Services: To assess, treat, and manage your healthcare needs, including offering weight loss, hair loss treatments, skin care services, and sexual dysfunction treatments.

Appointment Management: To schedule, confirm, and manage your appointments, including sending reminders.

Communication: To contact you regarding your treatment, respond to your inquiries, and send you updates on services or offers that may be of interest to you.

Payment Processing: To process payments for the services you receive.

Compliance: To comply with UK healthcare regulations and legal obligations, including medical records and documentation requirements.

5. Legal Basis for Processing Your Data We process your personal data based on the following legal grounds:

Consent: When you provide your consent to the collection and processing of your personal data for specific purposes (e.g., treatment consent).

Contractual Necessity: To fulfill our obligations to you under the terms of our healthcare services agreement (e.g., managing appointments and payments).

Legal Obligation: To comply with UK healthcare laws and regulations, including record-keeping and reporting requirements.

Legitimate Interest: To improve our services and ensure the safety and effectiveness of our healthcare offerings.

6. How We Share Your Information We may share your personal information with:

Healthcare Providers: To facilitate your treatment, we may share your information with other healthcare professionals, specialists, or medical partners involved in your care.

Third-Party Service Providers: To support our business operations, such as payment processors, marketing services, IT service providers, and analytics partners.

Regulatory Authorities: If required by law or regulatory bodies, we may disclose your information to comply with legal obligations.

We do not sell or rent your personal data to third parties.

7. Data Security We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure servers.

However, please note that no system can be entirely secure, and we cannot guarantee the absolute security of your data transmitted through the internet.

8. Your Rights You have the following rights in relation to your personal data:

Access: You can request a copy of the personal data we hold about you.

Correction: You can request corrections to any inaccurate or incomplete personal data we hold.

Deletion: You can request the deletion of your personal data, subject to certain conditions.

Restriction: You can request the restriction of processing your personal data in specific circumstances.

Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

Objection: You can object to the processing of your personal data for certain purposes, including marketing.

Withdrawal of Consent: If we are processing your data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

9. Retention of Data We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, regulatory, and accounting requirements. Once we no longer need your data, we will securely dispose of it.

10. Cookies and Tracking Technologies We may use cookies and similar tracking technologies on our website to enhance user experience and collect data about how our site is used. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting.

12. Contact Us If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your rights, please contact us at:

PrettyLook

Email: help@prettylook.uk